Privacy Policy

Our Commitment to Your Privacy

At RepQR, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting your personal data and being transparent about our practices.

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, and billing information when you create an account
• Content: Videos, images, text, and other content you upload to our platform
• Communications: Information from your correspondence with us, including support requests and feedback
• Payment Information: Processed securely through Stripe (we do not store your complete credit card information)

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and interaction with content
• Device Information: IP address, browser type, operating system, device identifiers
• Analytics Data: QR code scans, video views, form submissions, and engagement metrics
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience (see Section 7)

1.3 End-User Data

When individuals scan QR codes and interact with your content, we collect:

• Form submissions and responses
• Video viewing data and engagement metrics
• Device and location information (if permitted)
• Any information voluntarily provided through engagement forms

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscription
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Generate analytics and insights about platform usage
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Video Content and Data Retention

3.1 Video Storage and Ownership

Important: We want to be transparent about how we handle your video content:

• Your Ownership: You retain all ownership rights to videos you upload
• Our License: You grant us a license to host, store, stream, and display your videos as necessary to provide our services
• Secure Storage: Videos are stored on secure AWS cloud servers with encryption
• No Downloads: Videos are not available for download and are hosted exclusively through our platform
• Backup Responsibility: While we maintain backups, you should keep your own copies of source files

3.2 Data Retention

• Active Subscriptions: Your content and data are retained for the duration of your active subscription
• After Cancellation: We retain your data for 30 days after cancellation to allow for reactivation
• Deletion: After the grace period, your videos and data may be permanently deleted
• Legal Requirements: We may retain certain information as required by law or for legitimate business purposes

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., AWS for hosting, Stripe for payments, email service providers)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law, subpoena, or to protect our rights
• With Your Consent: When you explicitly authorize us to share your information
• Public Content: Content you make publicly accessible through landing pages is viewable by anyone with the link

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmitted to and from our platform is encrypted using SSL/TLS
• Secure Storage: Data is stored on secure AWS cloud infrastructure with encryption at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Our team is trained on data protection best practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct your information through your account settings
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Object to certain processing of your data

6.2 Exercising Your Rights

To exercise any of these rights, please contact us at hello@repqr.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and advertising
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

8. Third-Party Services

Our platform integrates with third-party services:

• Stripe: Payment processing (see Stripe Privacy Policy)
• AWS: Cloud hosting and storage (see AWS Privacy Policy)
• Analytics Tools: Google Analytics or similar services to understand platform usage

These third parties have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Marketing Communications

With your consent, we may send you:

• Product updates and new features
• Tips and best practices
• Special offers and promotions
• Industry news and insights

You can opt-out of marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us at hello@repqr.com.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information. To exercise your CCPA rights, contact us at hello@repqr.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email to your registered email address
• Displaying a prominent notice on the platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@repqr.com
Website: https://repqr.com

We take all privacy inquiries seriously and will respond as quickly as possible.