Refunds, Shipping & Print Orders

This policy is part of the RepQR Terms of Service. It covers subscriptions, credits, one-time packages, and custom-printed products.

1. Subscriptions

• You can cancel at any time in your account settings or by emailing hello@repqr.com. Your plan stays active until the end of the period you already paid for.
• Subscription fees (monthly and annual) are non-refundable, and we do not prorate partial periods, except where required by law.
• If we materially fail to provide the Service and cannot fix it within a reasonable time after you notify us, contact us — we will work with you on a fair resolution, which may include a credit or refund at our discretion.

2. AI Video Credits & One-Time Packages

• Credit-pack purchases are non-refundable once any credit from the pack has been used. Unused, untouched packs may be refunded within 14 days of purchase on request.
• If a generation fails due to a platform error, the credit is returned to your balance — that is the remedy for failed generations.
• One-time event packages are non-refundable once the event page has been created or any included credit has been used; otherwise they may be refunded within 14 days of purchase on request.

3. Custom Print Products

Every print product is made to order with your content, so custom print products cannot be returned or exchanged. Please review your design carefully before ordering:

• You approve the design. What you approve is what gets printed. Errors that exist in the approved design — typos, wrong phone numbers, image quality of files you supplied, layout choices — are your responsibility and are not eligible for a free reprint or refund.
• We stand behind production quality. If your order arrives with a production defect — misprinting, wrong product or quantity, significant color deviation from the approved proof, damage in production, or a QR code that does not scan — contact us within 30 days of delivery with photos of the issue. We will reprint the order or refund it, at our option, at no cost to you. No need to ship anything back unless we ask.
• Color note. On-screen previews are approximations; modest color variation between screen and print is normal and is not a defect.

4. Shipping & Production Times

• Estimated production and delivery times are shown per product at checkout. They are good-faith estimates, not guarantees — production queues and carrier delays can affect them.
• Once an order ships, tracking information is available in your dashboard where supported.
• If your order is lost in transit (tracking shows no delivery), contact us and we will reship or refund it.
• We are not responsible for delivery failures caused by an incorrect shipping address you provided; re-shipment in that case may require a new payment.

5. Direct-Mail (EDDM) Campaigns

• Direct-mail campaigns include printing plus postage and mail processing.
• Once a campaign has been submitted to the postal service, postage and processing fees are non-refundable, and the mailing cannot be recalled.
• Production defects in the printed pieces are covered by Section 3.

6. Order Cancellations

• Print orders can be cancelled for a full refund any time before production begins. Once production starts, the order cannot be cancelled.
• To request a cancellation, email hello@repqr.com with your order number as soon as possible.

7. How Refunds Are Issued

Approved refunds are issued to the original payment method. Processing typically takes 5–10 business days depending on your bank.