Terms of Service

1. Acceptance of Terms

By accessing and using RepQR's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our services.

2. Description of Service

RepQR provides a multi-tenant SaaS platform that connects physical promotional products (QR-coded branded cups) with personalized digital video landing pages. Our service includes:

• Custom video hosting and management
• QR code generation and tracking
• Branded landing page creation
• Event management system
• Marketing Hub for contact management and campaigns
• Analytics and reporting tools

3. Video Content and Retention

Important: All videos uploaded to or created through the RepQR platform are subject to the following terms:

• Server Storage: All video content is stored on RepQR's secure cloud servers and remains our property as part of the service delivery.
• No Download Rights: Videos are not available for download by customers. They are hosted exclusively through our platform for streaming and embedding purposes.
• Retention Policy: Videos will be retained on our servers for the duration of your active subscription. Upon cancellation or termination of service, videos may be deleted after a 30-day grace period.
• Backup Responsibility: While we maintain secure backups of all content, you are responsible for maintaining your own copies of source video files.
• Content Rights: You retain all ownership rights to your video content. By uploading, you grant RepQR a license to host, stream, and display your content as necessary to provide our services.

4. User Accounts and Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring all content you upload complies with applicable laws and does not infringe on third-party rights
• Notifying us immediately of any unauthorized use of your account

5. Acceptable Use Policy

You agree not to use the RepQR service to:

• Upload or distribute illegal, offensive, or infringing content
• Violate any local, state, national, or international law
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to any portion of the service
• Use the service for any fraudulent or malicious purpose

6. Subscription and Billing

Subscription Plans: RepQR offers multiple subscription tiers (Basic, Pro, Enterprise) with different features and pricing.

Billing: Subscriptions are billed monthly or annually as selected. All fees are non-refundable except as required by law.

Price Changes: We reserve the right to modify our pricing with 30 days' notice to existing subscribers.

7. Cancellation and Termination

Your Rights: You may cancel your subscription at any time through your account settings or by contacting support.

Our Rights: We reserve the right to suspend or terminate your account if you violate these Terms of Service or engage in fraudulent activity.

Effect of Termination: Upon termination, your access to the service will cease, and your data may be deleted after a 30-day grace period.

8. Privacy and Data Protection

We take your privacy seriously. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

Data Security: We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with AWS
• Regular security audits and updates
• Access controls and authentication

9. Intellectual Property

Your Content: You retain all rights to your uploaded content. By using our service, you grant us a license to host, store, and display your content as necessary to provide our services.

Our Platform: RepQR's platform, including all software, designs, text, graphics, and trademarks, are owned by RepQR and protected by intellectual property laws.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPQR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our services. We may perform scheduled maintenance and updates that may temporarily affect service availability.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: hello@repqr.com
Website: https://repqr.com